Returns

4Mobile will gladly assist you with your return. You can return or exchange a Device or accessory (“Device”) for a refund within 14 days of the purchase or lease date of the original Device. Return the Device with your receipt, in its package, with all contents, undamaged and in good working condition, with no material alterations to the Device’s hardware or software, to a T-Mobile retail location. Refunds and exchanges will be less any rebates received and shipping costs. Certain promotional offers may require you to return all items you received with your Device and could cause you to become ineligible for any promotional discounts. You may also be required to pay a restocking fee based on the Full Retail Price (“FRP”) of the Device as follows: $70 for devices with a FRP of $600 or more; $40 for devices with a FRP between $300-$599; and $20 for devices with a FRP of less than $300. 

If you do not return your Device or if you return your Device in a damaged or altered condition, we may take one or more of the following actions:

• Prevent your Device from working;
• Elect not to process your service cancellation;
• Charge you the cost to repair a damaged or altered Device; or
• Charge you the suggested full retail price of a destroyed or altered Device, or a non-returned Device, (which may be greater than the price you paid), plus any shipping and handling charges.